Payments, Transfers & Withdrawals


  • How often can I withdraw cash for free?
    For transfers by Mobile Money or bank transfer, the beneficiary can withdraw money at their convenience, according to their own needs. For cash transfers, the beneficiary must make the cash withdrawal at once.
  • Where can I withdraw cash for free?

    The list of pick-up points is available in the table below depending on the country.

    Commercial name location

  • How to make a SEPA transfer?

    From the dashboard of your personal space, click on the "Send" button, choose the target country, then select the option corresponding to the SEPA transfer .

  • How long does a bank transfer take?

    In most cases, the transfer arrives in less than 24 hours, except for holidays and weekends. If the beneficiary's bank accepts instant transfers, the transfer will be visible in the beneficiary's account within minutes..

  • How to make transfers in foreign currencies?

    From the dashboard of your personal space, click on the "Send" button, choose the target country, then select how you want the transfer to reach the beneficiary. On the transfer page, you will see the amount in euros, the amount in foreign currency and the exchange rate applied.

  • Which foreign exchange rate will I get?

    From the dashboard of your personal space, click on the "Send" button, choose the target country, then select how you want the transfer to reach the beneficiary. On the transfer page, you will see the amount in euros, the amount in foreign currency and the exchange rate applied.

  • What are Instant transfers?

    The instant transfer is the possibility of transferring money from one current account to another in less than ten seconds, with immediate availability on the beneficiary's account..


  • How do contactless payments work?

    From the dashboard of your personal space, click on the "Send" button, choose the target country, then select the option corresponding to the SEPA transfer .


  • How to top up my account?
  • What is the maximum I can spend?

    You are free to spend as much as you want if your balance is sufficient. On the other hand, it will be necessary to pay attention to limits indicated in terms and conditions.